Satisfied or refunded

You read correctly ! 😤

We are so convinced that our creations will make you travel, transport you to still unknown destinations, and above all delight your taste buds and make your mouth water just thinking about it, that we are introducing an unprecedented guarantee in the tea industry.

If you don't like a flavor, you won't pay for it.

 

How's it going ?

  1. You place an order on MysteryTea.shop (offer not valid at our resellers).
  2. You receive your products
  3. You try the products of your order
  4. You have up to 30 days after placing your order to contact us via the following form: Click to access the form
  5. If we do not answer you within 48 working hours (Mon-Fri), we double the amount of the refund.

The conditions for taking advantage of the guarantee are as follows:

  • Refund in the form of a non-divisible promo code, with no minimum purchase, not applicable on shipping costs.
  • The promo code is valid for 3 months from the date of issue
  • You are entitled to 5 guaranteed items per order
  • You are entitled to 20 guaranteed products per year (this is 1/3 of the catalog).
  • The products must have been tasted to be reimbursed
  • A product for which the warranty has already applied is not eligible for a new application of the warranty.
  • The refund is made on the amount after reduction. If the discount was for single use, the refund does not restore the right to the discount used.